IT Support Executive

Portcullis Trust (Singapore) Ltd

IT Support Executive

Portcullis Trust (Singapore) Ltd

Job Nature: Permanent

Position Level: Entry Level, Experienced

Job Category: IT-Administration, IT-Hardware, IT-Management, IT-Software/Development

Qualification: Diploma, Bachelor's / Honours

Salary: Login to view


Job Responsibilities:


Duties include but not limited to

  • Provide internal IT helpdesk and operations support for employees in Singapore and overseas offices.
  • Support the organisation’s IT Governance portfolio.
  • Handle daily Tier-1 and 2 technical requests on desktop support, data network and server management in Local Office.
  • Manage the in-house helpdesk ticketing system and respond to customer requests in a timely manner based on the Service Level Agreements and escalation matrix.
  • Carry out service performance reviews and generate monthly reports.
  • Manage and control the deployment of desktop software applications.
  • Provide hands-on technical support for the business IT and end-user environment.
  • Conduct routine health/security check of the computer hardware and other essential equipment.
  • Perform ad-hoc duties as assigned to support the IT team and Local Office.
  • Conduct and facilitate Business Continuity Plan and Disaster Recovery Exercises.
  • Support IT incident response management.
  • Facilitate internal IT audit function.
  • Manage external vendors.
  • Manage and coordinate IT procurements.
  • Manage lifecycle of IT inventory and assets.
  • Manage door access and time attendance system.
  • Perform ad hoc duties as assigned to support the IT team.

Job Requirements:

  • Possesses at least a Diploma Certificate
  • 1 to 2 years experience as an IT Support or relevant positions
  • A team player who works well with others
  • An honest and responsible person
Company Overview

The Portcullis Group is the largest independent trust, fund and family office service provider in Asia.
With a rich history of servicing clients for more than 30 years, we have a wide range of professional expertise and experience essential to running a large wealth management office successfully.
Our international network gives us the reach and ability to provide a multitude of services in a variety of regulated jurisdictions, bringing advantages in terms of cost, convenience and efficiency.
... Learn More

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