Customer Service Representative (1 year contract) @ Jurong | $2500-$3000

CAPITA PTE LTD - Staffing & Search

Customer Service Representative (1 year contract) @ Jurong | $2500-$3000

CAPITA PTE LTD - Staffing & Search

Position Level: Entry Level, Experienced

Qualification: Diploma, Bachelor's / Honours

Job Nature: Permanent, Contract

Job Duties

  • This role supports the Customer Service Supervisor and team leader  to execute day-to-day activities for CNS and IFS LOB for Singapore Operations and our agencies, including  Fiji and Brunei.
  • He/She will undertake a control tower role for key accounts, and liaises closely with customer/vendor /origins and destination offices and carriers to ensure compliance of logistics requirements to achieve high operations and customer service excellence.  In addition, he/she is required to provide sales quotation to customers when required.
  • Co-ordinate with vendors and customers for bookings and cargo delivery timeliness and seek approval of shipment through PO Upload in ACS123 or send email to customer for approval and work closely with nominated carriers for space and equipment on scheduled vessel that meets customer’s requirements
  • Reviewing and understanding the customer’s Logistics Procedure, customer service plans container loads to ensure requirements (load sequence, ship-window, destination) are adhere to.
  • Co-ordinate with warehouse operations team to truck required containers from nominated carriers depot.
  • Handle all enquiries from  customers, carriers, overseas offices etc
  • Co-ordinate with Air Forwarder, co-loader, shipper, trucker in organising IFS shipments
  • Provide excellent customer service support and co-ordination for last minute changes of shipment mode Air/Sea, Sea/Air, Sea/Truck, Air/Truck, Pullout, Top-up, Rework, Rehandle, Service Recovery, etc. Liaise with carriers, APLL origin, customer, vendors, port authorities, truckers to confirm feasibility and costs related to request. Co-ordinate closely with the relevant parties to ensure smooth operations.
  • Work closely with customers for potential business opportunities and provide quotations accordingly

Working Hours: Monday-Friday, 8.30am-5.30pm

Location: Jurong Pier (transportation provided at Jurong East MRT)

Commitment Period: 1 year contract

Salary: $2500-$3000 per month


  • At least 3 years working experience in related industry and/or related roles and responsibilities
  • Minimum Diploma or highher in any fields or any related education
  • Comfortable working with teams and able to work independently
  • Able to commit to overtimes, if required.

Interested candidates, please email an updated resume to [Click Here to Email Your Resume]. We regret to inform only shortlisted candidates will be notified.

Job Code: CVY

Capita Pte Ltd (08C2893)

Yap Jia Liang Calve (R1656753)

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