W Hotels Logo

CAREERS AT W HOTELS

WORK OUTSIDE THE BOX

Show the world what you’ve got by joining W Hotels. Bring your style and your spirit, we’ll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow. W Talent helps our guests live life to the fullest while you live your dream.

Career Opportunities


Explore the exhilaration of a tropical escape when you step through the doors of W Singapore – Sentosa Cove, nestled in the lush greenery and lively coastal setting of Sentosa, Singapore’s resort island. Slip into something comfortable and take a whirl into the extraordinary at W Singapore as we feature 240 sea and marina facing guestrooms, including four WOW Suites and one Extreme WOW Suite (W’s interpretation of the Presidential Suite). From Wonderful to Extreme WOW, all rooms and suites feature custom-made furnishings, stylish accents unique to Singapore and W’s signature amenities including W bed, a luxurious ensemble with a feather-top mattress and goose-down comforter, “Munchie Boxes” stocked with exclusive amenities, cutting-edge technology including mood lightings and the most advanced in-room entertainment systems including 42” LED TV, Wi-Fi and iPod plug-and-play.

 

Arrive to every comfort you’ve ever dreamed of: a 24-hour concierge service, Whatever/Whenever®, that will provide guests with whatever they want, whenever they want, a state-of-the art fitness center, FIT and outdoor pool WET®, which are open 24 hours, 7 days a week. Visit our AWAY® Spa, where relaxing treatments combine with premier facilities, including a sauna, steam room, vitality pool, Vichy shower and outdoor space. Taste the best cuts of meat grilled with flair on an open parrilla at SKIRT, known amongst many to be one of the best grill houses in Singapore, or indulge in your favorite comfort foods at the kitchen table where welcoming seats await. At WOOBAR, a sonic landscape sets the scene for extraordinary encounters over smooth grooves and inventive cocktails. Our 24-hour in-room dining service features the best of our restaurants and customised in-room specials.

 

For the latest updates and happenings, please visit W Singapore - Sentosa Cove’s Facebook page at [Click Here to Email Your Resume].

Telephone Operator

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.


We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
 

Job Description

Reporting to the Assistant Welcome Manager, you will be responsible for facilitating the day-to-day operations of the Telephone Operator Department which includes the arrangement of all legal requests received by guests to tie in with W’s Whatever / Whenever Promise, all with the excited and enthusiastic tone of a W Talent. In addition, you will also be providing WOW service to guests throughout all communication channels with In Room Dining Orders, Wake Up Call Requests and any other requests the guest may have.


Additionally, the incumbent will need to maximise guest interaction while minimizing time spent ‘away’ from the guests, create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions. You will also new to meet Marriott Bonvoy Enrollment and GEI Targets consistently.

Job Requirement

We are ideally looking for someone

  • With at least a Certificate in hotel management or its related discipline.
  • Minimum 1 year experience in a similar capacity.
  • Demonstrates skills, knowledge and experience in customer-service oriented environment.
  • Able to work independently and as a team.

We offer a unique working environment within our innovative W brand and our dedicated team! And great opportunities for career development!

Interested? Let us know now!


Salary: Login to view
  

  [ Email this job ]