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Join Us For a Meaningful Career

 

Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family, in one of the following fields:

Enforcement


Enforcement

 

"There is great satisfaction when we manage to recover the employee's CPF contributions, particularly when we can help more vulnerable groups like the low-wage workers."

 

Khoo Lee Shan
Senior Investigation Officer (Recovery)
 

Management of CPF Schemes

CPF Schemes

 

"I took up the Education Reimbursement Scheme to complete my part-time degree and was subsequently sponsored for a graduate diploma in Leading and Sustaining Change Management under the Training Sponsorship Scheme. I was also exposed to different portfolios to take on more challenging roles and to develop my potential."

 

Joanne Tan Hwee Guek
Assistant Director
(Member Accounts Services)
 

Customer Service


Customer Service

 

"Our Parent-Care Leave gives me time to accompany my parents for their medical appointments."

 

Haryati Bte Zainal Abidin
Assistant Head
(Service Centre & E-service)
 

Information Technology

Information Technology

 

"Unlike the other organisations I've worked for, CPF Board has a unique culture where our Core Management communicates and interacts with staff frequently and efficiently. There is no lack of open avenues to facilitate such communication within the Board."

 

Sameer Javad
Senior IT Consultant
(Member Application Systems 1)

Career Opportunities


The CPF Board is the trustee of members' CPF savings. We seek to protect and preserve the value of the savings. We provide fair market returns at minimal risk, while opening avenues for members to seek higher returns on their own after carefully considering the risks involved. The guiding principle is prudence. And returns should contribute towards the member's well-being in his retirement.

In CPF Board, we believe in achieving our mission and vision through motivated people who are committed to learn, improve and innovate. We do so by creating a conducive work environment and by attracting, nurturing and retaining talent. We provide competitive rewards & benefits to our staff. We develop our staff through well-structured training & development programmes and career development planning.

Customer Service Executive (Call Centre) - Contract

The Central Provident Fund (CPF) is a social security savings scheme jointly supported by employees, employers and the Government. Its basic purpose is to help CPF members meet primary needs like shelter, food, clothing and health services in their old age or when they are no longer able to work. Benefits offered are to help meet one or more needs of the CPF Member in his retirement. They include withdrawals by the Member for retirement, permanent disablement, home ownership and health care. The amounts available depend on how much the Member has saved in the CPF.

The CPF Board are trustees for the CPF savings of Members. We aim to provide CPF Members, in a cost-effective manner, the widest range of quality services possible. We seek also to help employers pay CPF contributions promptly and correctly in as efficient and convenient a way as possible. Where we can, we make our assets and services available to help meet Singapore's social and economic objectives, thereby improving the quality of life of all Singaporeans and CPF Members.

Customer Service Executive (Call Centre) – Contract

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 3.8 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family.

Customer Service Executives are our face to CPF members. They help CPF members make informed choices about their CPF savings by understanding and meeting their information needs with empathy. This is the job for you if you thrive on interacting with many people during the course of the day and enjoy being of service to other people.

Job Responsibilities

  • Provide personalised service to manage CPF members' enquiries on CPF schemes and services over telephone at our various call centres.
  • Create good customer experience through effective service delivery, easy-to-use platforms and with an empathetic mindset.

Job Requirements

  • Tertiary qualification with at least 1 year of experience in customer service (i.e. phone calls, face-to-face contact, or emails) in the service/hospitality industry are preferred.  Graduates with no experience but a passion in customer care are welcome to apply.
  • Pleasant disposition and positive attitude
  • Dynamic individual with service aptitude and willingness to go the extra mile
  • Possesses strong interpersonal and communication skills

TRUST. Everything We Stand For.