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Call Centre Manager | Contract job in Singapore at Manpower Singapore

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Call Centre Manager | Contract at Manpower Singapore

Call Centre Manager | Contract

Manpower Singapore Singapore Contract
4,500 SGD - 5,500 SGD/Month
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Job Scope:
  • Managing the daily running the call center, including effective resource planning and implementing call center strategies and operations
  • Carrying out need assessments, performance reviews and cost/ benefit analysis
    Setting and meeting SLA
  • Ensuring all relevant communications, records and data are updated and recorded
  • Monitoring random calls to improve quality, minimize errors and track operative performance
  • Coordinating staff recruitment and liaising with HR staff
  • Reviewing the performance of staff, identifying training needs and planning training sessions
  • Recording statistics, user rates and the performance levels of the center and preparing reports
  • Handling complex customer complaints or enquiries
  • Organizing staffing, including shift patterns and the number of staff required to meet demand
  • Assist to drive and champion initiatives for process alignment and/or improvements
  • Support dedicated projects (e.g., Implementation of new products or technologies)"



Job Qualifications:
  • Degree or Diploma in any discipline
  • With minimum 5 years of relevant experience in managerial and/or training in the contact center industry
  • Able to work in a fast-paced and demanding environment
  • Open to work in shift and weekends if business requires


Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit [ Link removed ]
 

Recommended Skills

  • Recruitment
  • Training
  • Communication
  • Operations
  • Coordinating
  • Reports
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