Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
SG
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

VP-Service Support Lead job in Downtown Core at SnapHunt Pte Ltd

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply on company site
VP-Service Support Lead at SnapHunt Pte Ltd

VP-Service Support Lead

SnapHunt Pte Ltd Downtown Core Permanent
Apply on company site
  • Excellent career development opportunities
  • Leadership Role
  • Opportunity to make a positive impact

Our Client is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.


The Job

  • Leading a service delivery team to provide technical support to internal customers
  • Identify customer needs and oversees the services delivery are within agreed Service level
  • Maintain good relationship with various stakeholders/customer 
  • Assessing customer feedback and ability to work on establishing/improving/refining the services creatively
  • Managed finances and budget for the support cost 
  • Manage customer complains and ensure issue are resolved promptly
  • Build partnership with various team leader to develop solution to any issues that arises


The Profile

  • Bachelor’s degree in Information Technology/ Engineering/ Business or equivalent 
  • 10 years’ experience in leading a team in delivering support service to large organization 
  • Ability to work after hours and standby 24x7 after office hours for escalation
  • With relevant information Technology experience is an advantage
  • Excellent leadership and customer service skills 
  • Strong negotiation skill and experience in vendor management 
  • Strong written and communication skills to effectively communicate with stakeholders and customer
  • Good analytical skills to interpret information and detail oriented to find solutions to business problem 

Ref: J3KN52AE7S

Recommended Skills

  • Business Requirements
  • It
  • Technical Support
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve BrightMinds by providing feedback about this job:

Job ID: J3KN52AE7S

BrightMinds TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using BrightMinds you are agreeing to comply with and be subject to the BrightMinds Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.