Duty Manager

Holiday Inn Express Singapore Katong

Closing Date Closing Date: 24th June 2017

Holiday Inn Express Singapore Katong



Company Overview
What's your passion? Whether you're into Jogging, Photography, Cooking, at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.
Why Join Us
At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

Duty Manager

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

 

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.


Join us as a Guest Services Leader in Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who:

  • Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. 
  • Be accountable for Guest Service Agents’ execution in ensuring consistent Holiday Inn Express guest experience.
  • Assist with third party vendor induction and support in managing the performance of third party vendors
  • Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.
  • Ensure ‘one team approach’ and quality service through daily communication and coordination.
  • Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors.
  • Develop, implement and monitor team member succession planning to ensure future strength.
  • Responsible for Guest Services Agents’ Training / Rostering / Coaching as directed by the EAM, Hotel Manager or General Manager.
  • Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
  • Carry out the special needs and requests of guests and repeat visitors.
  • Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
  • Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. 
  • Drive improvement in guest satisfaction goals.  Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Make time to interact with guests, solicit feedback and build relationships.
  • Responsible for IHG Rewards Club enrolment and recognition.
  • Assist guest services agents in all Reception tasks.
  • Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.                               
  • Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

Requirements include:

  • Minimum Diploma or equivalent
  • At least 5 years’ experience in front desk in a hotel industry.
  • Management experience essential.
  • Must be proficient in written and spoken English.
  • Passionate about customer service
  • Ability to thrive in a dynamic environment

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including:

ü  Duty Meals

ü  Birthday Off

ü  Medical Benefits

ü  Dental Benefits

ü  Insurance Coverage

ü  25-50^% F&B Discount at restaurants within IHG Singapore Hotels

ü  Special Employee Rate at all IHG Hotels worldwide

ü  Room to Grow Opportunities

 

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn Express and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to [Click Here to Email Your Resume][Click Here to Email Your Resume]